FAQ

  • How can I track my order?
    Once your order has shipped, you will receive a tracking number via email. You can use this to track your package on the carrier's website.
  • Do you ship internationally?
    Yes, we offer international shipping. Shipping costs and times vary depending on the destination.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and other secure payment methods.
  • Can I exchange an item?
    Yes, exchanges are available for size or style swaps within 30 days of purchase. Please contact customer service for assistance.
  • Are your products ethically made?
    Yes, we prioritize using high-quality, ethically sourced materials and work with manufacturers who adhere to fair labor practices.
  • How do I contact customer support?
    You can reach our customer support team through the Contact Us page or by emailing ThreadKick@Gmail.com